General Information

Is my personal information secure?

Yes. Your email, mailing address, and phone number are only used to process your order, contact you regarding a problem with your order, or provide product updates. ReloadingInternational .com will never sell or publish your information for any reason. We respect your privacy. We do not keep any credit card information on our server. It is passed to our credit card processor over a secure link and not saved by us.

How do I contact you?

Please email us at info@reloadinginternational.com. You can also give us a call at 541-636-0966.

International Orders

What are the requirements for exporting reloading components (bullets and brass)?

An Export License is required to ship bullets and brass out of the US.  All export license applications require a signed purchase order. A completed purchase order can be downloaded during checkout.  Some countries require import certificates or permits. For more specific details on international orders see our International Orders page and select the country that you reside in.

How long does it take to get an export license?

The whole process takes up to 4 weeks.  The time required to process an export license varies by country.

How long is the export license valid?

Up to 4 years, depending on country. The life of a license depends on the life of the import certificate/permit. Export licenses in Canada are valid for 1 year and Australia 6 months. Countries that do not issue import certificates or require import permits are valid for 4 years.

How much does the export license cost?

The fee for the export license is 10% of the total items on the purchase order that require an export license with a maximum of $250. Export fees are a fixed cost and are not refundable.

Am I required to get an export license for each order?

No. You can include multiple orders on 1 export license. Each order is paid and shipped separately. No additional paperwork is necessary. For example, if you have a $1,000 license, you could place 4 $250 orders. Once everything on the license is shipped a new license is required. Only the items on the export license can be shipped. Once the export license application is issued no substitutions can be made.

Is an export license required for reloading equipment?

No. Reloading equipment can be shipped without a license. Export licenses are required for bullets, brass, firearms, firearm parts, and many firearm accessories. We will inform you if your order requires an export license.

Do you sell primers and powder?

No. Due to shipping rules and regulations we cannot ship primers, primed brass, and powder.

Payment

What form of payment do you accept?

We accept credit card payments, Western Union, MoneyGram, or check/money orders in USD. Credit card purchases are processed by Payment Alliance.

If I place large order can I have boxes shipped in intervals?

Yes, you can have the order shipped in intervals of your choice. For example, a $1000 order can be shipped in 4 separate $250 orders.

Shipping

How are orders shipped?

The fastest and most economical shipping for all of our domestic and international orders is via USPS Priority mail flat rate boxes. We can ship up to 20 pounds international in a flat rate box (postal service regulation).  That is 19 lbs 15.9 oz including the box, packing and all paperwork. Our system determines your shipping cost based on a calculated weight of 19 lbs. We try to make sure the product weights in our are system are accurate. The stated shipping weights on our site are packed weights. If the packed weight of your order exceeds the maximum shipping weight for a flat rate box we will contact you. USPS Priority Mail really is the most economical way to ship lead. However, Express Mail, FedEx, or air freight is available on request.

Can I place orders for out of stock items?

Yes, you may order out of stock items. If you place an order for out of stock items your order will be shipped when the items are available. Should you place a combined order for in stock and out of stock items, your order will be shipped when all items are available unless you specify otherwise. If you wish for the in stock items to be shipped immediately, please note this on your order. There will be shipping charges on each box shipped.

Will I be charged shipping for my back ordered items?

Yes, we do charge to ship back ordered items. However, you can add back order items to new orders.

How long will it take for my order to arrive?

Domestic orders will arrive within 2 to 3 workdays after shipping. Average delivery time for international orders is approximately 10 - 21 days for priority mail and 7 to 14 days for Express mail. However, delivery time is dependent on how fast the parcel clears customs and other international conditions.

(updated 01/29/2019)