Frequently Asked Questions

General Information

Is my personal information secure?

Yes. Your email, mailing address, and phone number are only used to process your order, contact you regarding a problem with your order, or provide product updates. will never sell or publish your information for any reason. We respect your privacy. We do not keep any credit card information on our server. It is passed to our credit card processor over a secure link and not saved by us.

How do I contact you?

Please email us at You can also give us a call at 541-636-0966.

International Orders

What are the requirements for exporting reloading components (bullets and brass)?

An Export License is required to ship bullets and brass out of the US.  All export license applications require a signed purchase order. A completed purchase order can be downloaded during checkout.  Some countries require import certificates or permits. For more specific details on international orders see our International Orders page and select the country that you reside in.

How long does it take to get an export license?

The whole process can take up to 6-8 weeks.  The time required to process an export license varies by country.

How long is the export license valid?

Up to 4 years, depending on country. The life of a license depends on the life of the import certificate/permit. Export licenses in Canada are valid for 1 year and Australia 6 months. Countries that do not issue import certificates or require import permits are valid for 4 years.

How much does the export license cost?

An export license is free, however, we do charge an export fee on special order items that we do not stock. Export fees are a not refundable.

Am I required to get an export license for each order?

No. You can include multiple orders on 1 export license. Each order is paid and shipped separately. No additional paperwork is necessary. For example, if you have a $1,000 license, you could place 4 $250 orders. Once everything on the license is shipped a new license is required. Only the items on the export license can be shipped. Once the export license application is issued no substitutions can be made.

Is an export license required for reloading equipment?

No. Reloading equipment can be shipped without a license. Export licenses are required for bullets, brass, firearms, firearm parts, and many firearm accessories. We will inform you if your order requires an export license.

Do you sell primers and powder?

We are working to add these to our inventory and sell them more frequently as they become available.


What form of payment do you accept?

We accept credit card payments, Western Union, MoneyGram, or check/money orders in USD.

If I place large order can I have boxes shipped in intervals?

Yes, you can have the order shipped in intervals of your choice. For example, a $1000 order can be shipped in 4 separate $250 orders.


How are orders shipped?

The vast majority of domestic and international orders are shipped via USPS Priority mail flat rate boxes as it is the most economical way to ship.  USPS does track these types of shipments domestically fairly well, however, when shipped internationally, once the packages leaves the U.S. tracking is no longer reliable. Please do not contact us and ask "where is my package?" until at least 25 days after the shipping date as we do not have any better tracking info than you do. When you order items that may be very heavy or bulky and exceed the weight limits of USPS flat rate boxes, we may contact you with other shipping options that may be more efficient such as Express Mail, FEDEX, or air freight. 

Can I place orders for out of stock items?

No, we are currently not accepting back orders.

Will I be charged shipping for my back ordered items?

We are currently not accepting back orders.

How long will it take for my order to arrive?

Domestic orders will arrive within 2 to 5 workdays after shipping. Average delivery time for international orders is approximately 10 - 21 days for Priority Mail and 7 to 14 days for Express mail. However, delivery time is dependent on how fast the parcel clears customs and other international conditions.  Tracking for USPS shipped international packages is unreliable and may not be updated once the package leaves the U.S.  Please do not contact us and ask "where is my package?" until at least 25 days after the shipping date as we do not have any better tracking info than you do. 

(updated 01/24/2023)